Shipping policy & Exchange Policy

Shipping policy

We ship worldwide ,orders are processed within 3 working days, during sales 5 working days Package are ship Monday to Fridays orders placed on Friday will be shipped on Monday all orders are shipped with track details Shipment are slow during holidays and weekends We don’t ship on holidays With in Italy shipment 1 to 3 days Within Europe 2 to 7 working days Outside EU 2 to 10 working days (depending on custom clearance of goods) Note: we are not responsible for tax or extra charges We only use express shipping methods for international customers to avoid loss of packages Customers are responsible for tracking their package once shipped make sure to check your email.

Note

Note we are not responsible for any lost or stolen package marked as delivered by the courier that are not in the possession of the receiver by purchasing with Nadia Neida palace you agree to these terms and conditions Always ensure to enter a liable and correct address at checkout to avoid issues (phone or WhatsApp for quick reach)

RETURNS & EXCHANGE POLICY

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.